I don't want to put too much emphasis on documents, but it is true that those documents are decreasing as a percentage of the total volume. The other thing that's happening in the marketplace is a move from speed to more focus on cost. With the type of parcels that are being delivered by Purolator and by our competitors, urgency is always there for some, but by and large there's less focus on speed and more focus on reliability and getting it there on time. Purolator has always been very good at getting things there on time. The movement away from speed as a focus means you can take longer to get the parcel there, and it means that the customer is expecting to pay less. There's a pressure on revenues as this phenomenon takes hold in the market.
On October 31st, 2016. See this statement in context.