As you know, the community mailbox program has been around for 30 to 35 years. Over the years we have evolved our accommodations programs to suit the changing needs of the Canadian population as the demographics and the needs have changed. The ideas for extra keys, for early-stage accommodations came along in the first decade, and then in the second decade we introduced more ideas, working with special communities and disabled communities. For example, when the communities asked for a lower mailbox because of their disability, that accommodation evolved over time. Particularly in the last little while, we have introduced a very robust accommodation program. What we learned from that experience was that there's no one-size-fits-all when it comes to accommodation. We have now worked a program where we communicated with every household that was impacted in our last round of changes to community mailboxes.
Could we have communicated more, communicated better? For sure. You can always do more. My colleague here, Susan, led the entire initiative from the start to bring our accommodation program to the next level, and I'll ask her to elaborate on that a little more. But I can assure you that the accommodation program was never intended for a select group of new changeovers. It has always been open to anyone with any type of—