I'm not quite sure I understand the question, but certainly, I think the problem you described goes to staffing levels. Whether it's at a Canada Post office or a Service Canada office, if there aren't enough people on the front counter to provide the services, you're going to have a queue. It only stands to reason. It's the same as at the grocery store. If you only have one cash register open at the grocery store, people are going to line up at that cash register and the person at the back of the line is going to be less happy than the person at the front.
In terms of where I thought your question was going initially, I do think that postal services could better handle some services that now are provided only by computer terminals in remote locations. For instance, for employment insurance at Service Canada, they advertise that they have all kinds of places where that can happen, but what it is, really, is that they have a computer terminal that someone can sit down in front of and use. Also, in a remote location, there's no guarantee that everyone really understands how to work that computer terminal. More trained people to provide those employment insurance services that Canadians need, for instance, would be a good thing.