Thank you very much, Mr. Chair.
Thanks, Mr. Chopra, and thanks to your management team for joining us again today. We've had the opportunity to listen to many Canadians across the country over the past four weeks, and certainly in the 22 cities we were able to visit, we learned a lot.
What we have heard from Canadians is slightly at odds, it seems, from what the consultation Canada Post undertook a few years ago seems to have heard. We also heard about your consultations and whether people felt they were listened to or spoken to. One of the things that we heard was around optimistic views versus pessimistic views of the corporation. We heard about a desire for service focus, a desire for revenues, growing the parcel business, and responding to those business needs, and less of a concern from Canadians, much less, on the cost-cutting.
Another area where we heard a differential view, from my perspective, from the corporation, was around the need for seniors and disabled people to access community mailboxes. Back in the 2013 time frame you'd mentioned that people wanted to get out and about. We did not hear that from seniors and disabled people; they want to be accommodated.
My first question is, if 20% of families face some type of a disability or a mobility issue in their home, as we heard, how much will it cost to roll out a full accommodation plan not just to the community mailboxes that are proposed, or recently changed, but to the existing community mailboxes in suburban Canada? How would the corporation intend to deal with something like that?