We heard that, particularly from businesses. They felt that the last increase had quite an impact on them and on the amount of transactional mail there was. Business was very concerned about price increases. I think it's fair to say, though, that within the general public, there was an appetite for some reasonable increases over a period of time, but people were much opposed to big jumps where you would see the cost of transactional mail doubling and so on. They made the latter very clear.
On November 3rd, 2016. See this statement in context.