We ran three pay cycles after we first cut over. We did have a contingency plan. We augmented the pay centre staff by 10% to make sure we had capacity and, in a number of departments, which is referred to in the Gartner report, we had to change when we were rolling them out. That was the contingency plan, which we did adopt.
When we ran three pay cycles in the month of February, we felt—and this is what the previous deputy reported, and which we advised the minister of—that the system had actually worked. It wasn't until May and June that we realized the transactions were not being entered, and that the pay centre was behind schedule. That is when it emerged we had significant issues, but when we made the decision to cut over, we felt like we were ready. We felt we had resolved all of the issues raised by Gartner, even though we didn't get the report until January 29, and we were relying on the independent third party that was hired to do a systematic review of the process end to end and their advice.