I have no reason to believe that anything is being buried. When they started working on those 82,000 cases, I believe that clearly when they got down to the more complicated cases, it took much more time. I have no reason to believe that in the queue there are complicated cases, because we have put processes in place now to deal with these issues as they arise, compared to having inherited 40,000 cases that predated Phoenix.
On November 29th, 2016. See this statement in context.