The officials were given a job to do. They were told that the government payroll system was going to be replaced, and it needed to be. It was broken. There's no doubt about that. The problem I think was that it was based on realizing $70 million in savings annually. When that is the focus, or that is what you're being told—how to realize that $70 million annually—then you work according to the directive you've been given.
The reality is that to achieve that $70 million annually, it meant fewer compensation advisers, which makes sense if the system is up and running, but not before you've implemented the system. Realizing savings is a possibility when you put a system in place that you're comfortable is working properly.
The problem for us is that having Phoenix up and running without the support of compensation advisers to enable us to get to that steady state point where we needed to get to wasn't possible.