I think part of the problem, and we've acknowledged this, and what became clear to us was that, in terms of the output through Miramichi, and this was no fault of the employees at Miramichi at all, there just wasn't sufficient training carried out with the employees. That, for me, was an issue when we talked about this, in that we need to make sure that our employees have the skill sets necessary to do the job expected of them.
I think the reality is that there was a decision made prior to the launch of Phoenix, when the department determined that it was ready to go. The training that had taken place through working with IBM was a train-the-trainer model. For anyone who knows, on a file of this magnitude, you really need to have more in-depth training of individuals who are going to be dealing with a payroll system as complicated as the one that we have with the Government of Canada, so that was an issue.
Right now, of course, what we've done as a government is we've made sure that our employees are trained.