Thank you.
Ms. Lemay, I'm going to come back briefly to the unfortunately now-infamous Phoenix payroll situation.
I have heard about some ongoing cases that are highly complex from a data entry standpoint, cases where the employees have to punch in and punch out. I won't dwell on a specific case, but it does nevertheless illustrate the scope of the problem. These people are in a unique situation that the system can't resolve, requiring the employer to process their pay information manually.
How are you going to resolve those cases? Do you have a way to categorize them? I know that, in July, you had identified a category system for ranking problems. Have you prioritized those categories? What steps must be taken to resolve the problems in that category so they don't drag on?