I certainly wasn't trying to suggest that the whole grievance process was about wrongdoing, but I guess that's why I'm asking whether there is any way of measuring this, because it would be really interesting to know how many claims have to do with wrongdoing and whether, as you suggest, there's some alternative process to resolve this issue that is keeping people out of the more formal channels set up under the act.
On February 7th, 2017. See this statement in context.