First of all, Mr. Chair, as a former litigator I fully understand where you're coming from. You raise an interesting question—one that I've spent a lot of time thinking about and have actually spoken about as well, most recently at the Council on Governmental Ethics Laws Conference in New Orleans, and at the OECD—and that question is, how do we define success? Is it only about the number of final case reports we table, the number of findings? Is it the number of people who come forward, regardless of the outcome of the case, because that indicates that they're not afraid and they have confidence in the system? Is it the extent to which people feel they have been treated fairly? Does that build their faith and loyalty in the system? I don't want to underplay the importance of making reports, but I think the definition of success in this field is far more multi-faceted and varied.
With respect to steps that can be taken to address this issue of navigating the web of mechanisms, I'm very happy to say that my team spends a considerable amount of time doing that with everybody who contacts them. We find it falls on our shoulders to try to explain this process. In many cases, people have been to a number of other places and have been told that it's the wrong place or it isn't where they should go. Many people who are providing the information don't—