I'm not talking about the kind of retrospective argument. What I'm suggesting is that Phoenix and Shared Services were both huge projects that hundreds or maybe thousands of people were involved in. There were clearly big problems with them. It stands to reason that some of those people probably knew about the problems sooner than when they became public, and it certainly would have been a good thing had there been some sort of willingness or process where people could have come forward and raised those concerns sooner.
On February 16th, 2017. See this statement in context.