Those 23 could be referred to either ICMS—the informal conflict procedure—or could have been referred to the grievance procedure or to other procedures: the harassment procedure, grievances, consultation, or a discussion with the manager.
What I'm talking about is that once we've identified an issue, it doesn't matter where it's coming from. From the standpoint of proactivity, and our leaving no stone unturned and having a “no wrong door” approach, we're making sure that once we're aware of an issue, we address it. We go; we pursue it. We find out, first of all, the legitimacy of the issue; then what the cause is; what the solution is; and then we implement a solution.