Thank you for your question.
The Public Servants Disclosure Protection Act is a last resort mechanism for issues that are not covered by other mechanisms. In that context, a lot of issues were raised and resolved through other processes. At the Canada Border Services Agency, the available information shows that on average, four cases per year of disclosure lead to adjustments and improvements to certain processes.
Last year, there were no disclosures. Generally speaking, even an unfounded disclosure can lead to corrective measures being taken. The methodology used to bring forward the information may mean that there are more zeros in the table than what really happens in reality would warrant. In the case of the agency, I would say that the zero figure applies more to disclosures that led to a finding of wrongdoing than to disclosures that led to corrective measures.