Thank you.
Mr. Chair, I think training is not as important as making these changes to the act. Most public servants receive training, inboarding training. I think we've heard that from some of the departments. I think it's not very effective because most members assume that they are not going to have that problem, so it goes in one ear and out the other.
Right now our union has a pilot project with PSIC in terms of educating the union officers on the value of PSIC. Then we in turn are doing some outreach to our members. If they hear it from the union, there's a basis of trust there. If they hear it from the department, I really don't think it's very effective.
I know PSIC has spent a lot of time on outreach to try to improve its reputation, which was tarnished quite badly early on, but I think outreach and training has to be one part of a much broader approach. I've explained the process to the same member twice, years apart, and it's not something that people tend to retain. I think outreach and training are valuable, but it's only one small piece of the solution.