The Auditor General recommended that Shared Services Canada publish service level expectations and report on our progress against them so that there was more transparency for partners. Since that time, we at Shared Services Canada have published a service management strategy and we've made available our service catalogue for each of the 24 services. In our service catalogue, we have established service level expectations. Also, we are reporting to partners against those service level expectations.
We are also finalizing what we call a “business arrangements document”, which is an agreement between Shared Services Canada and each of our customers that outlines our respective roles and responsibilities in ensuring the successful delivery of IT services. We developed that business arrangements document in consultation with other departments. We expect to be sending it to those departments within a few weeks and seeking their deputy head's signature to ensure that it has the highest-level endorsement.