We're currently streamlining the number of steps in our business intake process. As well, we have set up account teams. Each one of our customer departments is supported by an account team at Shared Services Canada. We are trying very hard to integrate ourselves into the business of departments so that we have more advance notice of the business requirements for those departments and there aren't surprises when they come knocking at our door for a particular service, because we already can see it coming on the horizon.
On March 7th, 2017. See this statement in context.