We do have internal procedures. We have, for example, investigative steps and procedures, and a manual, which is an evergreen document, that's currently being redrafted on the issue of what we were just talking about now, essentially easier access to the tribunal. Mr. Radford and I are actually discussing whether there are steps we can take procedurally without having to change the legislation to make that procedure more informal, recognizing, of course, that when the courts review our work, they often tell us to become more formal in order to protect procedural fairness and natural justice, so there's this trade-off.
My commitment certainly, as commissioner, is to make whatever changes we can through policy. We've put a few of our policies in the briefing book that we provided for you. We have an ongoing list of issues that arise under the act that we feel we can address through a policy as opposed to a legislative change. One of those would be, for example, the discretion I have to extend the 60-day deadline to make a reprisal, and I can tell you that with that policy in place, this fiscal year we've had only two cases that have actually been closed because of that.
I think those procedures and policies are an essential part of what we're doing, and we're publishing those. They're not just internal; they are all on our website.