We actually talked about it among colleagues. I also talked about it with my team leader. Sometimes, they would not say good morning to me, but would rather say:
“Hey, Sylvie, have you finally put the penalty on this guy?”
In reality, there was no penalty to be imposed in that case. That is what I would hear instead of good morning.
At some point, the team leader told me that I had to refuse benefits to an individual who had applied for them, under the pretext that he had not really looked for work in accordance with the criteria. The individual was an aboriginal who lived in a remote village with only one store. He worked in the fishing industry. Since he was a seasonal worker, he was out of work.
Finally, we talked about some cases in the office. During those conversations, the people around me saw that I was against the way we were processing the files. Do you understand? That is how it came about. In our daily work, it was a matter of case-by-case observation. When I felt that an individual was entitled to employment insurance benefits and I should grant them those benefits, I was told not to do it.