Thank you, Madam Chair.
Mr. Friday, your departmental plan mentions a continued use of LEAN to review processes. That approach has been quite controversial in the Saskatchewan public service, partly because it involved flying in Japanese senseis—which I assume your office is not doing—but more fundamentally because it's a process that was developed by Toyota for manufacturing and was often deemed inappropriate for human service. It involved cutting corners and reducing the time that officials were spending with people who needed help.
I wonder if you could speak to how LEAN is being used in your office.