Thank you very much.
First of all, we're using some local expertise, so we're not flying in experts to provide us with the information and guidance we're looking for.
I guess I could describe it as a facilitated review by members of my office about their own processes and the procedures and identifying barriers to efficiency and effectiveness. That goes to everything from timeliness to the nature of the work we do. There have been some very interesting opportunities for us to look at our overall goals and the shared understanding of the mandate that has been given to us under the act.
For example, when we were looking at our internal case analysis, one of the outcomes of the LEAN project was a group meeting among case analysts with their manager as soon as a reprisal file comes in, so that there could be a discussion of issues such as consistency, for example, and fairness and effectiveness. The LEAN project has not resulted in us cutting corners per se. Given that I have flexibility or room in my budget, what we are doing is hiring more people to support core operations, rather than looking to cut people from the investigative and intake process.