Thank you, Madam Chair. It's a pleasure to be here.
Phoenix, what a shemozzle, eh? Listen, I'd like to turn to page 39 in the departmental plan. At the very bottom of the page it says, “The Department will also continue to ensure that pension transactions are processed within established timeframes”.
If we flip over to page 41 and look at the middle of the page in the chart, under performance indicators it says, “Percentage of pension transactions processed within established timeframes”. We just read that you were going to continue to process them within established timelines, but your target is only 95%.
Also, when we look back to 2013-14, it was 100%. In 2014-15, it dropped to 98.3%, and last year it dropped to 97.8%, and now your ambitious target is to drop it to 95%. Please explain.