Deputy, I appreciate that, but again, you were shooting for your big target of 95%, which was less than the actual target of last year.
At any rate, it's less than, and we're showing less FTEs. On the one hand, you talk a game about wanting to improve, but your target is lower than your actual from the last fiscal year that's reported and you're still lowering the number of FTEs. I don't get it.