Look at the one below, at the next one right underneath. I love this one, “Percentage of clients satisfied with services provided by the Translation Bureau.”
For some strange reason, and it would be interesting to know why, in 2013-14 there was no survey done. That's interesting. In 2014-15, it was 86%. Then it was 87.4% under “Actual Results”, and again, your target is 85%, less than the result you had last year. This is in terms of what you hope people's attitudes are.