Madam Chair, this is not a question I'm able to answer. I don't have insights or information that I can share with the committee. I can only say that as a manger in the public service I certainly took responsibility for the failure. We all have a responsibility to pay our employees fairly, on time, and accurately.
In my former department, we immediately took action when we started hearing about cases where there were underpayments or overpayments, and worked with our finance folks and our HR folks to ensure that we dealt with the most difficult cases as quickly as possible. I think that all departments took that responsibility, to be able to react and deal with as many cases as possible.
That's all I can say in terms of my experience with Phoenix.