To answer your first question regarding the number of people working either on-site or remotely, there are about 2,500 employees at the CRA who are still working on site as we speak, and there are, I would say, about 30,000 people working remotely.
The CRA has expanded its bandwidth greatly, and it's a bandwidth that's shared with the Canada Border Services Agency. We can have almost 40,000 people, the entire staff of the CRA, working remotely right now. The vast majority of these workers are critical workers. On site, they are all critical—2,500. There are also roughly 22,000 who are doing critical work from home, and over 8,000 who are doing non-critical but still important work.
To your question about what we are looking for to go back and resume the normal activities—if that ever happens—we are in discussions with CRA, and all the departments are looking at making resumption plans.
With the new reality, it looks like not everybody will be going back to work on site. There will be a portion of employees who will be able to go back on site, but we need to have physical distancing to work safely. It's harder in some locations like the big tax centres in Winnipeg, Jonquière, and Sudbury, with a massive office. I think you cannot ask 3,000 people to work in that kind of office while still keeping a safe distance.
It looks like a percentage of employees will go back to work, and some others will be working remotely. That seems to be the way of the future. That's what we envision. The CRA is looking into its resumption plan, but it's far from being ready right now, in my opinion.