With the exceptional workload we have right now, we definitely need more people. We also had to adjust quite rapidly. So the agency asked non-essential employees who are at home and not working to get involved and help the call centre agents to answer questions. Approximately 7,500 people came forward and were trained to assist the 2,500 permanent employees in our call centres, which helped us cope with the situation.
On May 8th, 2020. See this statement in context.