From the beginning, the message we've been reluctantly conveying is one of patience. It has been very difficult for people to get a hold of someone, despite the fact that we have thousands of people. We have rallied volunteers. We've rallied retired public servants to come and be part of our call centres to answer Canadians' questions. With millions and millions of applicants—as somebody said earlier, almost eight million—the reality is that it has proven to be quite difficult. Despite our best effort, it still takes a long time to get through to Service Canada.
Graham, would you have anything to add?