This is Cliff Groen from Service Canada. There are a number of points I would raise. Certainly we do know there have been challenges in accessing our EI call centre. There have been a number of measures we have put into place, one of which has been significantly automating our technology.
We had been having issues back in April in which a number of callers were being blocked at the automated level. In our EI call centre, lots of clients can actually self-serve and report on a biweekly basis using that automated system, but because of the number of calls we were receiving, we had lots of callers who were being blocked. We've actually adjusted that technology, and since last week we're now in a situation in which no callers are being blocked at the automated response level, which has actually dramatically improved service for those Canadians.
Second, we are in the process of continuing to hire lots of different call centre agents. We stood up a new 1,500-agent call centre for the CERB, and that's in addition to our existing 1,000-member—