I will finish by adding that two reports, the Stantec report and the CFIB report, which were both released very recently, had far worse results than your internal report. According to Stantec, which you had commissioned on your own, 87% of Canadians were dissatisfied with the service. Now, with the added volume of calls, how can Canadians be assured that they're going to have their paper returns processed in time and other questions answered accurately?
On May 11th, 2020. See this statement in context.