I can appreciate that, and I would expect that and hope that, certainly from the government's perspective. However, in order to basically address these challenges that you're faced with, understanding that it's probably a function of old technology—and I'll let you comment on that in a moment—do you know exactly what percentage of calls are getting dropped? What type of evidence are you using to help improve the systems of IT?
On May 25th, 2020. See this statement in context.