Thank you for the question.
Since COVID hit, we have not had to invoke our business continuity plan. Staff have been teleworking very effectively. With the results of the most recent public dashboard on Phoenix posted today, over the course of both April and May the queue has been reduced by about 27,000 transactions. As the minister said, there are 137,000 financial impact transactions beyond our normal workload currently at the pay centre, and we are continuing to see a downward trend despite the issues of remote work and telework.