If you look at the annual report for each year, you will see that we have statistics for different departments. The delays are absolutely worrisome. As I was saying earlier, the number of complaints received last year relative to delays and extensions has increased tremendously.
I don't think people realize that an institution cannot decide not to respond. That is what we have been trying to show since the beginning of the pandemic. The act provides for a 30-day time frame. If people do not obtain a response during that time frame, the institution must advise them before the 30th day that it will request an extension. If people do not get that kind of a response from an institution, the institution is already not meeting its obligations under the act.