I think access has to be seen not as a suboperation activity of government. It has to be part of every public servant's commitment to Canadians.
We need more training and more resources. The number of access requests has increased by 225% in the last six years. The resources have not followed through. Information management has not been changed. We need to have better systems. There are so many little things that can be done that would have a huge impact.
I think the major thing is that the workload has increased, but when I talk to the community, they tell me they have the same number of analysts dealing with this. They just can't respond to all the demand.