I appreciate, Commissioner, that the number of complaints has increased, but do you measure, for example, your office's response time? Are you able to provide metrics in terms of how long it takes you to close a file or what the backlog is, something that gives us a sense, again, that there aren't enough resources to keep up with the demand? Are there metrics that your office maintains and that you can share with us, in terms of your own performance? I'm just curious.
On June 19th, 2020. See this statement in context.