Yes, thank you.
As far as collective agreements go, we've acquired specialized capacity to support their implementation. We anticipate the work on the 2014 agreements to be complete by the end of the year. Right now, we're beginning to look at the 2018 agreements. We also put new systems in place to streamline the process, so that less work has to be done manually. That's why we think it will be possible to finish the work on the collective agreement provisions sooner than in the past.
Of course, when the time came to deal with the 2014 agreements, in 2016-17, we were in full crisis mode with the system. The technological advancements we've made, the specialized resources we've added and the level of co-operation we've established with Treasury Board are really going to help our joint planning to implement the measures in the collective agreements.
As Mr. Matthews mentioned, we've been able to keep all the work going to handle pay system transactions during the pandemic, same as before. We've even made progress on our backlog and transaction objectives.