Every one of them has different challenges.
If you talk to somebody like Library and Archives, they are dealing with an enormous number of paper files, because they're historical files. When these people were told they could not access the office, they had a huge challenge in front of them to respond to access requests. There were other groups who were dealing with very secret documents, or classified documents. Again, nobody—or a very limited number of people—can work from home on secret documents.
There are also departments where, like I said earlier, the OPI, the people who have access to the documents you are asking for as a Canadian, don't see ATIP as their primary activity. It's not part of their work. That's why I talk about culture change. We need our public servants to see this as their responsibility. It's not just the analyst at the ATIP office who needs to work on ATIP files. It's all of our job. We are all responsible.
When I create a document, I need to know that that document will be accessible. If somebody asks for it, I have to know where it is and I have to be able to provide it to my ATIP analyst in a very timely manner, because they have 30 days to respond to that request. If you and I spend 10 days finding it, that takes 10 days out of the 30 days. That's where I think the leadership directive and the guidance need to come down from the top of every institution.