They need to take risks. They need to change their software. They need to look at innovation systems. They need to tell their people that they are responsible for access requests. They need to put it maybe in their performance evaluations, and that's going to be leading to the performance pay at the end. A manager needs to know that it's part of their job and that they have to motivate their people to respond.
On February 17th, 2021. See this statement in context.