During our conversation, he assured me that he understood very well that this was a serious problem. Of course, we are still waiting for the government to act.
As I mentioned earlier, a project was to be put in place to make the processing of access to information requests much easier: a new online system where Canadians could have received information directly, instead of using all kinds of other means. However, that project has been put on hold for another year, which is disappointing.
The ministers are aware of this, but they must show us with clear and concrete actions that they are serious and that they want to change the situation.