In fact, the statistics you are referring to are one year old. We do not yet have the statistics for 2020-2021. That said, COVID-19 will undoubtedly have had an even greater impact on the processing of access to information requests.
The biggest problem is that the number of access to information requests continues to increase by approximately 25% per year, while the resources allocated to processing these requests are not increasing in the same proportion. This is, of course, problematic.
Moreover, when I talk about resources, I am not only talking about money. It's also about finding people who are well trained and who want to work in this field. It's not an easy job. Organizations have a very hard time finding people who want to come and work for them. Some even steal analysts from each other.