I'm told that because it's going to be used for privacy requests and also access requests, there's an issue with the authentication of the requester. There are still some technical issues with making sure that the person who's asking for the information is the right person, because, especially if you ask for personal information, they need to provide you with the information about you, not about your neighbour. They're trying to fix that. I'm just surprised and disappointed that it is taking this long and that they're still trying to fix it. It's taken them years to put together that online portal.
On February 17th, 2021. See this statement in context.