Even if today's system is improved, it will never be able to meet the demand. The government needs to show leadership by doing voluntary disclosure, because that is where the problem lies. I'm not talking about proactive disclosure; that's a different thing. People should have access to information that is in the public interest, especially when it comes to important issues such as COVID-19, health or the environment. If this information were available without having to request it, it would reduce the number of access to information requests. It would be a step forward.
Of course, better systems will certainly help to improve the situation, but there will never be enough human resources to meet the demand.