I don't know where those 1,000 people who were hired by the Public Health Agency of Canada are working or exactly what they're doing.
We found during our audit that many processes had been performed manually at the start of pandemic. Here are two examples.
First, at the border, travellers' information was forwarded in paper format, and that's why the Public Health Agency of Canada experienced delays in monitoring travellers.
Second, health information was exchanged between the provinces and territories and the federal government. The process wasn't done manually, but rather electronically in various and incompatible formats. Agency employees had to do a lot of copying and pasting to gather all the information and establish an overview of the situation across the country.