We value very much the Information Commissioner's input and her views in terms of the performance of the access to information system, and recognize the pressure that the system has been under over the past number of years. TBS has been working directly with institutions to identify strategies to improve their access to information performance both in response to the COVID-19 pandemic and beyond. This includes many of the areas that the commissioner has noted in her submission.
Included in this, we've been issuing guidance to support institutions. We've been working with them to ensure that they are aware of best practices and have the tools they need to be able to deliver access to information requests electronically during COVID.
In terms of other initiatives beyond the COVID-19 response, we have undertaken a procurement exercise for request processing software. That is nearing completion, hopefully this spring, over the course of the next couple of months. That will help improve departments' internal processing for their software. We continue to....
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