Thanks for that question.
At the heart, what we're trying to do is to improve the experience Canadians have when they do a transaction or receive a service from the Government of Canada.
There are many ways that we're thinking about what this goal is going to take and what we can do and how CDS's talents can be applied to it. My goal is that there will be no more need to have paper and PDFs and faxes to do a transaction with the Government of Canada. This is one of a number of changes I'd like to see.
A project that CDS is working on is called “Notify”. That is a solution whereby departments use an API, which is a platform. It can be used right across government to very quickly and easily email or text updates to Canadians. We've already used it now millions of time. The ministry of health has been using it to update people with health information on COVID, but it's potentially a tool that all departments can use for something like 5¢ or 6¢ per communication. Rather than using mail or call centres to which people have to call in and wait online to get an update on their transaction, they can be notified in a timely way.
That's just one of the projects that CDS is leading on.