I don't know whether my recommendation was only for Public Services and Procurement Canada. I think it was for the federal government as a whole. My recommendation would be to recognize the need and usefulness of investing in what we don't see.
For example, I am thinking of an IT system that supports an important program involving the stockpiling of equipment, such as masks, in the national stockpile or of resolving long–standing issues with the shortage of health care professionals in indigenous communities. Those are all invisible problems that should be resolved, and the government is aware of them.