Ms. Stephanie Kirkland (Assistant Deputy Minister, Pay Administration Branch, Department of Public Works and Government Services) at the Government Operations and Estimates Committee

Bill, you have it exactly right.

I would also add, if I may, that we're seeing tremendous progress in some of our service standards as well. We're at 74% in meeting our service standards overall, an improvement of over 57%. In our high-priority files in disability and parental, we're over 99%. Those are key metrics for us as well.