I think it's safe to say that COVID and shifting our entire public service to a digital format presented an anomaly that you couldn't have predicted. I would assume that is possibly the case. I'm wondering, in the lead-up, what kind of planning or contingencies had your department undertaken in 2018-19 that would have been in preparation for what you would have considered as the worst-case scenarios?
On November 25th, 2020. See this statement in context.