It is fair, but I will also say that what we have heard is that it's a very pandemic-specific issue. You went from an environment where almost all records were on paper to an environment where that was impossible. Everyone was working remotely. As a result, there were no record-keeping practices.
That being said, I think people understand that they still have an obligation to keep accurate records whether they're working remotely or in an office, taking them on physical paper.
While I have heard that explanation and I'm understanding of that explanation, it doesn't dilute the fact that you still have to have appropriate record-keeping safeguards to ensure that exactly what we've seen does not occur.